How to Manage Difficult Conversations

TEC Live - Business and Leadership Insights

Aug 04 2020 | 00:28:06

00:00 / 00:28:06

Show Notes

Difficult conversations can be a lot easier if we change our way of thinking in advance. In this podcast, Deborah Burt shares her recipe.

Start with accepting that there are 3 versions to every story and that they co-exist; check your feelings and assumptions - ask questions and finally, agreement doesn’t mean a solution, it’s an agreement to move forward towards a solution.

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